Interview with Mrs. Jean Benfield
Brian Kaup • June 18, 2019
Mrs. Jean was kind enough to take some time out of her busy day to speak with us about cleaning woes and whoas. Check it out!
See below for a full transcript:
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BRIAN: Hello, I'm Brian with Trinity Commercial Cleaning, and we just wanted to take a few minutes to talk to one of our clients who's just awesome to work with and maybe we can bring some value to you all and definitely, uh, you all can talk about, um, or you, rather-
MRS. JEAN: Certainly.
BRIAN: ...can talk about your experience with us.
So, I just want to introduce someone who is very near and dear to my heart, Mrs. Jean Benfield over at Gaylor Electric in Mooresville. So, I also want to say if you all have any electrical needs...
MRS. JEAN: Absolutely.
BRIAN: ...definitely come talk to Gaylor Electric.
MRS. JEAN: Absolutely.
BRIAN: Mrs. Jean, first off, thank you so much, and, um, and second off, do you mind taking a few minutes and just kinda talking 'bout what your experience with, uh, cleaning companies prior to Trinity Commercial Cleaning?
MRS. JEAN: Certainly, certainly. We, uh, sort of a long road which you and I talked about in the past. Finding someone that, um, we could depend on, um, that we could really tell you'd been here and cleaned, you know. You come in over the weekends for us, and, um, make it very convenient for us, you do a great job, you're dependable, it's just been, uh, a big headache removed from my weekly duties since you folks have started, uh, working with us and we do appreciate you and recommend you to anyone that is looking, uh, for someone to do a great job for them.
BRIAN: Wonderful. Um, one of the things I'm learning is that in the cleaning industry, um, anybody can show up with a vacuum and a mop bucket and say they're a cleaning company, but that's not really what you all were after. Yeah, anybody can show up to clean, but you, you were more after professionalism, consistency, um, people that you know you could trust, uh-
MRS. JEAN: Depend on, yes.
BRIAN: ...and depend on, yes, and um, and so we've definitely tried to provide that for you all.
MRS. JEAN: And you have: you made a huge difference for us. Thank you.
BRIAN: Wonderful. So, I think we've been cleaning for you all for- man, it might be going on 2 years, a year and a half?
MRS. JEAN: I...
BRIAN: I don't know.
MRS. JEAN: At least, yes.
BRIAN: It's been a while.
MRS. JEAN: Mm hm.
BRIAN: Um, and do you feel it's been that same consistent result all the way through?
MRS. JEAN: Yeah, I do. It's been consistent, and that's a real pleasure, 'cause I'm always conscious of, um, yeah, come in Mondays, I look around, just in that habit, and I can certainly tell you've been here, where in the past, I could tell they had not.
BRIAN: Sure. So, I want to ask real quick 'cause this is something that's very near and dear to a lot of people's heart, is, um, like you just said, you come in on Monday morning and then see if it was done or not done, and people know. Like, you, you're in this office all the time: you know what it looks like-
MRS. JEAN: Mm hm.
BRIAN: ...when it's been cleaned. And it's obvious. Um, but how did that make you feel when you would come in on Mondays and you paid for-
MRS. JEAN: Mm hm.
BRIAN: ...this service to happen-
MRS. JEAN: Mm hm.
BRIAN: ...and it wasn't done? Like, what was that like?
MRS. JEAN: It was very frustrating. You know, I would call the folks who were doing it then and, um, let them know that we were having needs that were not met. I could take, uh, back in our work area in the back, um, I could take a paper towel and run it along the surface there and I would take a picture, literally, and send it to the cleaning folks and show them that it had not been cleaned. Uh, picture of, um, the microwave that on Monday morning was still dirty. So we were not getting the service that we needed.
BRIAN: And you are so busy, I mean, you run almost everything around here, um, and so that had to have been really frustrating to take time out of your day of things like Monday I think you in-process employees so you don't have time-
MRS. JEAN: That's right, do the orientation for all the new hires-
BRIAN: Sure.
MRS. JEAN: ...the best day of the week for me because I am always happy to bring new folks on board-
BRIAN: Sure.
MRS. JEAN: But, you know I didn't want my co-workers, my friends to go back to heat something up in that microwave, um, and it be dirty from the week before, you know? And that was a waste of Gaylor's money as well.
BRIAN: Sure, sure. So, Mrs. Jean, um, is there anything else you would like to add about Trinity and how we can continue to help you or anything that we also may need to improve on as well because one of our core values is "be honest" and so we want people to know what they're getting. So, if there's something that you might want to speak about that we could improve on, then please don't hesitate to let us know.
MRS. JEAN: Uh, well, I'll just say that I'm very-
BRIAN: Sure.
MRS. JEAN: ...happy with all that you've done. I, uh, feel confident in, um, knowing that you'll keep everything safe and up-to-date and, um, you do everything that we've talked about.
BRIAN: Great.
MRS. JEAN: And, um, I know if anything comes up I can call you and you'll do whatever you need. We, uh, recently added the upstairs, the training part up in our building here, and you were so, uh, accommodating to add that to our needs to get that done, so we appreciate that too.
BRIAN: Wonderful.
MRS. JEAN: Such a big difference up there!
BRIAN: Sure, great. Well, we absolutely enjoy serving your needs and, uh, we love having clients that we can really come in and say hello and interact with-
MRS. JEAN: Yes!
BRIAN: ...versus just being a company that works at night and never see us or anything. We want to truly change the industry, so thank you for allowing us to work with you.
MRS. JEAN: Well, you certainly have for us, for Gaylor Electric, thank you.
BRIAN: Great! Thank you.

Medical cleaning services go beyond surface-level cleaning... They involve specialized protocols, hospital-grade disinfectants, and precision handled by trained professionals. Keeping a medical facility safe requires more than basic janitorial work. Medical-grade disinfection is a science-based cleaning process designed to eliminate pathogens, protect patients and staff, and maintain regulatory compliance. Many assume that “deep cleaning” or routine wiping is enough, but healthcare facility cleaning demands trained experts who understand chemistry, safety procedures, and infection-control systems. Here’s why medical office cleaning services must be performed by professional disinfection technicians — not untrained staff. 1. Why Medical Facilities Require Precision Disinfection by Professionals. Healthcare settings experience constant movement between patients, staff, and visitors — increasing exposure to infectious pathogens. Professional disinfection technicians understand: Which disinfectants are EPA-approved for medical environments Correct dwell times (how long disinfectants must stay wet to work) High-risk touchpoints that require enhanced disinfection The workflow order needed to prevent cross-contamination Without precision cleaning systems, microbes remain and infections spread — especially in clinics, surgical suites, urgent care, and dental facilities. 2. Medical-Grade Disinfection Requires Proper Use of Hospital-Grade Chemicals Medical disinfectants are more powerful and regulated than standard commercial products. These disinfectants target pathogens such as: MRSA C. diff spores bloodborne pathogens airborne viruses Improper mixing or technique can be ineffective — or even hazardous. Professional medical cleaning services ensure: Safe handling of chemical concentrations Correct dilution ratios Proper dwell time Compatibility with medical equipment Reduced risk to patients, staff, and visitors This safety expertise is essential for healthcare facility cleaning and compliance. 3. Professional Medical Cleaning Services Use Specialized Disinfection Equipment Medical facilities require disinfection coverage beyond what traditional spray-and-wipe methods can achieve. Professionals use technology designed for infection prevention cleaning, including: Electrostatic sprayers for complete 360° coverage HEPA filtration vacuums ATP surface testing to verify cleanliness High-touchpoint mapping systems This equipment improves consistency, reduces human error, and supports clinical-grade sanitization standards. 4. Professional Disinfection Protects Patients, Staff, and Facility Reputation One missed step puts everyone at risk. Improper disinfection can lead to: higher infection transmission employee illness legal or regulatory exposure loss of patient confidence Hiring a hospital cleaning company ensures safety and compliance through trained protocols. Your reputation depends on consistent, documented infection-prevention practices. What’s Included in Our Medical Disinfection Services Trinity Commercial Cleaning provides customized disinfection services for medical facilities, including: High-touch surface disinfection Use of EPA-approved disinfectants Proper dwell time procedures Electrostatic spraying disinfectant application ATP testing upon request OSHA- and CDC-aligned cleaning protocols PPE and medical-environment safety training Clinic cleaning services tailored to facility workflow We specialize in disinfection services for medical facilities in Lake Norman and surrounding areas. Why Trinity’s Technicians Are Trusted for Medical-Grade Disinfection Our field technicians receive: continuous training in new disinfectants ®gulations hands-on medical facility experience advanced disinfection equipment training We take infection prevention seriously. Every surface, every workflow, every time. Schedule Professional Medical Disinfection Services Today Protect your patients, staff, and reputation with verified medical-grade disinfection delivered by trained experts. Schedule today or request a customized medical cleaning plan: Explore our hospital-grade disinfecting services → https://www.trinitycleaningnc.com/cleaning-services/disinfecting-services See how we support healthcare facility cleaning programs → https://www.trinitycleaningnc.com/janitorial-services/healthcare-cleaning Our commercial cleaning team uses hospital-grade disinfectants and industry protocols → https://www.trinitycleaningnc.com/cleaning-services/commercial-cleaning Schedule a walkthrough for your medical facility → https://www.trinitycleaningnc.com/contact View past projects (coming soon)

Understanding the science, systems & safety standards behind true clinical-grade cleanliness When most people think of “clean,” they imagine: Dust-free desks Empty trash bins Shiny floors But in healthcare facilities, “clean” isn’t about appearance—it’s about protection, compliance, and infection prevention at the microbial level. Medical cleaning services must follow standards that go far beyond routine janitorial work. Doctor’s offices, dental practices, urgent care facilities, surgical suites, and outpatient centers require cleaning protocols shaped by science and regulatory expectations—not just aesthetics. This guide explains: What medical cleaning services include Why healthcare facility cleaning is different from standard office cleaning The science behind disinfection and infection control What pathogens cleaners are trained to remove How cross-contamination happens What to look for in a qualified cleaning partner These insights answer commonly searched questions like: “What does medical office cleaning include?” “Why does medical cleaning matter?” “How clean should a healthcare facility be?” “What is clinical-grade cleaning?” 1. Why Medical Facility Cleaning Is Different from Standard Cleaning In a commercial office, cleanliness means organized, fresh, and presentable. In healthcare environments, “clean” must include reducing microbial risk and protecting immunocompromised patients. Medical cleaning services address unique challenges such as: Cross-contamination risks Bodily fluids and biohazards Sick patients entering and exiting Regulated sanitization requirements (CDC, OSHA, GBAC) High-risk, high-touch surfaces A surface can look spotless but still carry infectious microorganisms. The primary goal: Remove pathogens before they spread Break the chain of infection Protect patients, visitors, and staff In healthcare, clean isn’t what you see—it's what you remove. 2. Cleaning vs. Sanitizing vs. Disinfecting in Medical Environments These terms are often confused, but in clinical settings the differences matter. Cleaning Removes dirt and debris Uses soap or detergents Does not kill germs Essential first step before disinfection Sanitizing Reduces bacteria to public health safe levels More common in food service Not strong enough for most medical environments Disinfecting Kills 99.9% of viruses, bacteria & fungi Uses EPA-registered disinfectants Required for high-touch surfaces Disinfection only works when applied with: Correct product Correct technique Correct dwell time (required wet contact duration) Skipping dwell time is the #1 reason non-medical cleaners leave pathogens behind. 3. What’s Included in Medical Cleaning Services? Routine medical cleaning services focus on infection prevention through: Disinfection of high-touch surfaces Waiting room + reception sanitization Restroom + exam room cleaning Biohazard & bodily fluid protocols Microfiber + color-coded cleaning systems HEPA filtration vacuuming PPE use + clean-to-dirty workflow Digital reporting & documentation Proper chemical handling + dilution ratios These systems ensure healthcare facility cleaning improves safety, not risk. 4. High-Touch Surfaces: Where Microbes Spread Most Medical cleaners prioritize the highest-risk surfaces, including: Door handles + push plates Bed rails + exam tables Touchscreens + keyboards Nurse stations + supply carts Light switches Medical equipment Waiting room furniture Restroom fixtures Even when they “look” clean, pathogens may remain—especially after sick patient contact. 5. Preventing Cross-Contamination in Healthcare Cleaning Cross-contamination happens when microbes spread between rooms or surfaces through: Dirty microfiber towels Improper glove use Used mop water Incorrect cleaning order Shared equipment Professional medical cleaning services follow strict systems: Color-coded microfiber Single-use disinfecting wipes in high-risk areas Fresh mop heads + solution per room Clean-to-dirty workflow HEPA vacuums Proper PPE These controls protect patients and staff by preventing pathogens from “hitchhiking” through a facility. 6. What Medical Cleaners Are Actually Removing Healthcare environments must be cleaned assuming pathogens are present, including: MRSA Influenza Norovirus COVID-19 E. coli C. diff (requires specialized disinfectants) Bloodborne pathogens General cleaning companies are not trained for this. Healthcare facility cleaning requires specialized training aligned with: OSHA CDC GBAC protocols 7. The Microbiome Factor: Why Restrooms Matter Restrooms influence the microbiome of an entire healthcare facility. Commercial toilets flush with higher pressure, creating aerosolized droplets—known as a “fecal plume”—that can: Travel beyond restroom surfaces Become airborne Spread bacteriophages Contaminate adjacent areas Bioluminescence testing reveals plume spread across floors, doors, and counters. This makes restroom cleaning vital for infection prevention and indoor environmental health. Healthcare restrooms require: Hospital-grade disinfectants Frequent high-touch disinfection Proper ventilation Color-coded tools Strict cross-contamination prevention 8. Dwell Time: The Most Overlooked Factor in Medical Disinfection Every EPA disinfectant requires a contact time—often 1–10 minutes. If the product dries early or is wiped too soon, it fails to kill pathogens. Professional medical cleaners: Read EPA labels Use proper coverage Keep surfaces visibly wet Apply appropriate dwell time If a cleaning company can’t explain dwell time, they shouldn’t service healthcare facilities. 9. Appearance Still Matters in Medical Spaces While microbial safety is the priority, visual cleanliness impacts perception. Patients and staff expect medical spaces to look clean: Spot-free glass and floors Organized counter spaces Clean restrooms Sanitized waiting areas A visually clean environment promotes: Patient trust Positive reviews Staff morale Regulatory confidence 10. How to Know Your Medical Cleaning Partner Is Qualified Look for signs of true medical cleaning expertise: ✔ Written cleaning protocols ✔ Staff trained in OSHA + CDC guidelines ✔ EPA-registered disinfectants ✔ Microfiber + color-coding ✔ No reused mop water ✔ Documented high-touch procedures ✔ Dwell time knowledge ✔ Digital checklists or reporting ✔ Custom plans for each facility If a provider can’t explain their system, they likely don’t have one. Medical Cleaning Services Protect Patients, Providers & Reputation Medical cleaning isn’t routine janitorial work—it is infection prevention and regulatory compliance. A properly cleaned facility is one where: Pathogens are eliminated Cross-contamination is reduced The chain of infection stays broken Staff work confidently Patients feel safe Healthcare environments deserve cleaning rooted in science—not guesswork. Learn more or schedule medical cleaning services Request a walkthrough for your medical facility: https://www.trinitycleaningnc.com/contact Explore healthcare facility cleaning solutions: https://www.trinitycleaningnc.com/janitorial-services/healthcare-cleaning Learn about our disinfecting services: https://www.trinitycleaningnc.com/cleaning-services/disinfecting-services View broader commercial cleaning services: https://www.trinitycleaningnc.com/cleaning-services/commercial-cleaning

John Brian Kaup, Owner of Trinity; Robert Helma, Operations Manager; and Todd Lotich, VP of Business Development all train Jiu Jitsu and Muay Thai at Pura Vida Martial Arts in Denver NC. They have a vested interest in learning everything they can about keeping the mats in their gym clean and healthy. Robert and Todd also like getting to punch their boss, Brian Kaup in the face on a weekly basis (if you train, you know).

In today’s fast paced work environment keeping your office clean is more than just a matter of appearance. It directly impacts health productivity and your professional image. Here’s why routine office cleaning should be a top priority for every business. 1. Create a Professional First Impression When clients or customers enter your office the first thing they notice is how clean and organized it looks. A spotless reception area shiny floors and a fresh smelling space tell visitors that your company is professional detail oriented and trustworthy. Businesses in Mooresville Davidson and Cornelius rely on Trinity Commercial Cleaning to make sure they always make the right impression. 2. Improve Employee Productivity and Morale A clean office is a productive office. Clutter dust and dirty surfaces can distract employees and even increase stress. On the other hand a tidy environment promotes focus and boosts morale. By scheduling routine office cleaning in Lake Norman or Mooresville you are investing in your team’s well being and their performance. 3. Reduce Sick Days with a Healthier Workplace Dust allergens and bacteria often build up on desks phones and communal areas if not cleaned regularly. This can lead to higher rates of illness and absenteeism. Our professional janitorial team in Mooresville uses EPA approved disinfectants to sanitize high touch surfaces helping prevent the spread of germs and creating a safer environment for everyone. 4. Extend the Life of Office Furniture and Flooring Dirt and grime do not just look bad they can also wear down carpets flooring and furniture over time. With regular vacuuming mopping and surface cleaning you will extend the lifespan of your assets and save on costly replacements. Trinity Commercial Cleaning offers customized office cleaning schedules that protect your investment and keep your workspace looking like new. 5. Boost Your Business Reputation Online and Offline Word spreads fast in the Lake Norman area. A clean and well maintained office can lead to better Google reviews word of mouth referrals and stronger client retention. Trinity’s clients often highlight our attention to detail and consistent results in their online testimonials. Want to stand out among other businesses in Mooresville A clean office helps you do just that. Why Choose Trinity Commercial Cleaning? As a locally owned and operated commercial cleaning company based in Mooresville Trinity Commercial Cleaning knows the unique needs of businesses in the Lake Norman area. We provide reliable flexible and affordable office cleaning services with a focus on customer satisfaction. ✅ Experienced and insured professionals ✅ Flexible scheduling for minimal disruption ✅ Local experts trusted by businesses across Mooresville and Lake Norman Get a Free Office Cleaning Quote Today Whether you are a small business in downtown Mooresville or a growing company near Lake Norman Trinity Commercial Cleaning is ready to help you maintain a spotless workplace. 📞 Contact us today for a free estimate and see why we are Lake Norman’s trusted choice for commercial and office cleaning services.

Why Commercial Window Cleaning Matters for Mooresville Businesses Clean windows are one of the easiest ways to elevate your business's appearance. For businesses in Mooresville North Carolina, a sparkling façade isn't just attractive, it’s essential. That’s why more companies trust Trinity Commercial Cleaning for expert commercial window cleaning in Mooresville. First Impressions Are Everything In Mooresville’s competitive business environment, your storefront or office needs to stand out. Dirty or streaked windows can send the wrong message to clients and customers. Clean windows show that you care about professionalism and attention to detail. Let in More Natural Light Mooresville enjoys plenty of sunny days. Clean windows let in more light which can improve employee morale and create a more inviting atmosphere for visitors. Protect Your Investment Pollution rain and hard water can slowly damage your glass. Routine window cleaning helps extend the life of your windows and saves money on costly repairs or replacements. Why Trinity Commercial Cleaning is Mooresville’s Top Choice When it comes to commercial window cleaning in Mooresville no one matches the quality and consistency of Trinity Commercial Cleaning. Professional Equipment and Technique Trinity uses advanced cleaning systems and purified water for streak-free crystal-clear windows every time. Your business will shine inside and out. Safety You Can Trust Whether you own a one-story storefront or a multi-level office building Trinity’s trained team follows strict safety protocols and uses proper equipment to get the job done safely. Flexible Scheduling for Your Business Trinity Commercial Cleaning offers flexible appointment times so your business can operate without interruptions. Whether you need early morning or evening service they work around your schedule. Locally Owned and Trusted As a local Mooresville company Trinity understands the needs of nearby businesses and delivers the kind of personal service you expect from a hometown provider. How Often Should Mooresville Businesses Clean Their Windows? The ideal frequency depends on your location and business type. Retail stores and restaurants : every 2 to 4 weeks Office buildings and professional services : every 1 to 3 months Medical and financial institutions : every month for a polished professional image Trinity Commercial Cleaning can help you set up a custom schedule based on your building’s needs and traffic levels. Ready for a Clearer View? Contact Trinity Commercial Cleaning Today. Don’t let dirty windows drag down your image. Whether you're looking to maintain a sparkling storefront or impress office visitors Trinity Commercial Cleaning is your go-to team for commercial window cleaning in Mooresville. Call today or request a free quote to discover why Mooresville businesses trust Trinity to keep their windows spotless all year long.



