Interview with Mrs. Jean Benfield

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Interview with Mrs. Jean Benfield

Brian Kaup • Jun 18, 2019

Mrs. Jean was kind enough to take some time out of her busy day to speak with us about cleaning woes and whoas. Check it out!

See below for a full transcript:

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BRIAN: Hello, I'm Brian with Trinity Commercial Cleaning, and we just wanted to take a few minutes to talk to one of our clients who's just awesome to work with and maybe we can bring some value to you all and definitely, uh, you all can talk about, um, or you, rather-

MRS. JEAN: Certainly.

BRIAN: ...can talk about your experience with us.

So, I just want to introduce someone who is very near and dear to my heart, Mrs. Jean Benfield over at Gaylor Electric in Mooresville. So, I also want to say if you all have any electrical needs...

MRS. JEAN: Absolutely.

BRIAN: ...definitely come talk to Gaylor Electric.

MRS. JEAN: Absolutely.

BRIAN: Mrs. Jean, first off, thank you so much, and, um, and second off, do you mind taking a few minutes and just kinda talking 'bout what your experience with, uh, cleaning companies prior to Trinity Commercial Cleaning?

MRS. JEAN: Certainly, certainly. We, uh, sort of a long road which you and I talked about in the past. Finding someone that, um, we could depend on, um, that we could really tell you'd been here and cleaned, you know. You come in over the weekends for us, and, um, make it very convenient for us, you do a great job, you're dependable, it's just been, uh, a big headache removed from my weekly duties since you folks have started, uh, working with us and we do appreciate you and recommend you to anyone that is looking, uh, for someone to do a great job for them.

BRIAN: Wonderful. Um, one of the things I'm learning is that in the cleaning industry, um, anybody can show up with a vacuum and a mop bucket and say they're a cleaning company, but that's not really what you all were after. Yeah, anybody can show up to clean, but you, you were more after professionalism, consistency, um, people that you know you could trust, uh-

MRS. JEAN: Depend on, yes.

BRIAN: ...and depend on, yes, and um, and so we've definitely tried to provide that for you all.

MRS. JEAN: And you have: you made a huge difference for us. Thank you.

BRIAN: Wonderful. So, I think we've been cleaning for you all for- man, it might be going on 2 years, a year and a half?

MRS. JEAN: I...

BRIAN: I don't know.

MRS. JEAN: At least, yes.

BRIAN: It's been a while.

MRS. JEAN: Mm hm.

BRIAN: Um, and do you feel it's been that same consistent result all the way through?

MRS. JEAN: Yeah, I do. It's been consistent, and that's a real pleasure, 'cause I'm always conscious of, um, yeah, come in Mondays, I look around, just in that habit, and I can certainly tell you've been here, where in the past, I could tell they had not.

BRIAN: Sure. So, I want to ask real quick 'cause this is something that's very near and dear to a lot of people's heart, is, um, like you just said, you come in on Monday morning and then see if it was done or not done, and people know. Like, you, you're in this office all the time: you know what it looks like-

MRS. JEAN: Mm hm.

BRIAN: ...when it's been cleaned. And it's obvious. Um, but how did that make you feel when you would come in on Mondays and you paid for-

MRS. JEAN: Mm hm.

BRIAN: ...this service to happen-

MRS. JEAN: Mm hm.

BRIAN: ...and it wasn't done? Like, what was that like?

MRS. JEAN: It was very frustrating. You know, I would call the folks who were doing it then and, um, let them know that we were having needs that were not met. I could take, uh, back in our work area in the back, um, I could take a paper towel and run it along the surface there and I would take a picture, literally, and send it to the cleaning folks and show them that it had not been cleaned. Uh, picture of, um, the microwave that on Monday morning was still dirty. So we were not getting the service that we needed.

BRIAN: And you are so busy, I mean, you run almost everything around here, um, and so that had to have been really frustrating to take time out of your day of things like Monday I think you in-process employees so you don't have time-

MRS. JEAN: That's right, do the orientation for all the new hires-

BRIAN: Sure.

MRS. JEAN: ...the best day of the week for me because I am always happy to bring new folks on board-

BRIAN: Sure.

MRS. JEAN: But, you know I didn't want my co-workers, my friends to go back to heat something up in that microwave, um, and it be dirty from the week before, you know? And that was a waste of Gaylor's money as well.

BRIAN: Sure, sure. So, Mrs. Jean, um, is there anything else you would like to add about Trinity and how we can continue to help you or anything that we also may need to improve on as well because one of our core values is "be honest" and so we want people to know what they're getting. So, if there's something that you might want to speak about that we could improve on, then please don't hesitate to let us know.

MRS. JEAN: Uh, well, I'll just say that I'm very-

BRIAN: Sure.

MRS. JEAN: ...happy with all that you've done. I, uh, feel confident in, um, knowing that you'll keep everything safe and up-to-date and, um, you do everything that we've talked about.

BRIAN: Great.

MRS. JEAN: And, um, I know if anything comes up I can call you and you'll do whatever you need. We, uh, recently added the upstairs, the training part up in our building here, and you were so, uh, accommodating to add that to our needs to get that done, so we appreciate that too.

BRIAN: Wonderful.

MRS. JEAN: Such a big difference up there!

BRIAN: Sure, great. Well, we absolutely enjoy serving your needs and, uh, we love having clients that we can really come in and say hello and interact with-

MRS. JEAN: Yes!

BRIAN: ...versus just being a company that works at night and never see us or anything. We want to truly change the industry, so thank you for allowing us to work with you.

MRS. JEAN: Well, you certainly have for us, for Gaylor Electric, thank you.

BRIAN: Great! Thank you.

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