Here is a transcript of this interview:

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BRIAN: Hello, I'm Brian with Trinity Commercial Cleaning. Just wanted to take a few minutes to discuss what our company is like for, um, Penske and John Moloney over here. They've got an incredible facility, and they take a lot of pride in what they do: the workmanship and the products that they run out of here. And also, the visual aspect of their facility; you know, there's chrome around that looks beautiful, and they really take a lot of pride in it, and because of that, they asked us to come on as their cleaning company. So, we just wanted to spend a few minutes and discuss that with you, John. Um, so thank you for taking a moment to sit down with me, and uh, do you want to tell us a little bit about what you all do here, your facility, um, just very briefly uh, broad overview?

JOHN: Yeah, we've been in business for almost 19 years now servicing professional motorsports, so-

BRIAN: Great.

JOHN: ...um, NASCAR, Indycar, sports car teams, race engineers, crew chiefs, drivers are coming through our facilities. We do a lot of work with OEM customers. Uh, major OEM automotive customers come in as well, so, we've always strived for our facilities to, from the minute you hit the front door walking in the door, uh, going throughout the facility, bathroom, whatever: we're striving for the Ritz-Carlton experience here versus a lower Motel 6 kind of experience and- 

BRIAN: Sure, sure.

JOHN: ...I don't want to be throwing any brands under the bus, but when our race engineers, crew chiefs, people come in, they've been traveling all over the country. They want a nice, clean facility, and I think it sort of sets the tone; from the minute you walked in, you can pretty much- at least, I do it when I go into a restaurant- within the first 60 seconds of me being in there and looking around and looking at the people and looking at the facility, I can pretty much tell, like, what's going on there, so that's where the cleaning services here are of paramount importance.

It's a morale issue: if our people don't feel like the cleaning crew is a true partner of ours- is running at the same pace- we use a term here: "Racing toward Perfection," R, P with the iconic number 2- if they're not doing it as the rest of us, then it's sort of a bit demoralizing at times: you walk in, you see the place isn't clean, isn't tidy, so very critical partner in our success is Trinity cleaning services. The people, they come in here to do this work: a lot of times it's after hours, it's at night, it's on the weekends. The work they're doing then is just as critical as any other work that we do around here, so.

BRIAN: Wonderful. Um, that really raises, uh, a very important question that I've been hearing over and over is, uh, you all, from what I heard just now, want more than just a cleaning company. I mean, anyone can show up with a vacuum or a mop bucket and clean, but you want more than that. You want professionalism; you want people in your facility that you can absolutely trust to know that hey, I'm at home at night with my family and I don't have to worry about what they're doing. I know they're coming in and they're incredible people that are just doing their job. Um, and then also on Monday morning when you come back, you don't have to follow up with them and, so, can you talk a little bit about what your past experiences were with cleaning companies and then, uh, afterwards kind of discuss a little bit about how we've helped solve that pain and frustration?

JOHN: Yeah, um, we've had our challenges over the years during that 19 year span of business, uh, the good, the bad, and the ugly of cleaning crews. We've had some good cleaning crews come in-

BRIAN: Sure.

JOHN: ...that have worked hard and hustled, um, but I would say it's a struggle at times... The proverbial situation is the owner/franchisee coming in and telling us they're gonna do this and that, they walk out the door, we never see 'em again. Continuity is an issue, people changing every 3 or 6 months, and, you know, we expressed that to Brian and Trinity cleaning coming in here: we're very hypersensitive to that and we're gonna be looking for that and usually we can pick up on it pretty quick now if, uh, if people aren't doing what they say they're going to do. Thus far, the relationship's been very good. Um, I think Trinity's done an excellent job of number one, doing what they said they were going to do, maintaining the continuity, the people, the background checks. We have a highly confidential business here working with different automotive OEMs, aerospace companies: whoever it is. Confidentiality is a big, uh, situation for us, so we can't, when we say there can't be any pictures, when we say there can't be any of these things going on, um, you know, we need people to understand that when they sign the confidentiality/non-disclosure agreements, we need them to know and understand what they're signing. Um, yeah, and we all do look when we walk in the Monday morning or it might be over the weekend that we're in working; we are looking around at the chrome trim, we're looking around at all the different, the floors, the glass: did they do what they said they were going to do? And Trinity has been doing a really great job for us, and it's been a pleasure, it's been a relief for us to know that, um, you know, they're doing what they said they were gonna do.

BRIAN: Great, great. Well, uh, one final question, you know, us guys, we don't like to talk about feelings very much, but, I do wanna ask, like Monday morning, how did it make you feel in the past when you would come in and things weren't done that you paid to have done? How did that make you feel? And then now, what's the difference like for you to walk in on the weekend or Monday morning and just see it's done so you can go do what you need to be doing?

JOHN: Yeah, it would be highly frustrating, demoralizing at times, um, a lot of people assume that you left Friday afternoon but sometimes people were working through the weekend here and then come in on a Monday morning and still see things were not- the trash wasn't taken out or something, whatever wasn't- all the various lists of items, very frustrating, it just, kinda takes the wind out of your sail. You've got a whole week ahead of you of hard work to do around here. Um, if it's been done, it's nice and clean on Friday, it puts a spring in your step, gives you an uplifting feeling there, so it's a big part of it, and the mental aspect uh, is a big part around here, the psychology of people doing a good job, having a good attitude, um, the cleaning is a huge part of that.

The other thing with the Monday morning aspect that was really cool with Trinity was just, uh, it was after somewhere during the Easter week, I don't remember specifically when it was, but when the cleaning service occurred, the next morning we came in and there a note on the door and Trinity had put Easter eggs like it was an Easter egg hunt. And it was just kind of, again, it's just breaking up the monotony. A lot of these hard-working guys are tired, they're worn out and then all of a sudden like, "What? An Easter egg hunt??" I still have one of the little blue Easter eggs in my office there that, you know, just reminds me, 'cause we're all the time trying to break up the monotony, some change of scenery, and that to me really told me a lot about Trinity, that they're going beyond just coming in and checking off the boxes, that they had enough to think a bit further ahead to trying to break up the monotony here and trying to make it something special. And it did, you know, I mean the guys were all kind of laughing and carrying on about this, and they were going around finding the Easter eggs and finding their bits of chocolate and whatever else was in there, but it was a really nice gesture and told me a lot, in that one single act, told me a lot about Trinity, the company and the people and what they stand for.

BRIAN: Great. I'm so glad you brought that up because we, um, we keep saying over and over that we're trying to change the industry. You know, the cleaning industry is like, something that's done at night that you never see or hear about, and it's like, you know, yes there's people involved, but we don't think about those people, and so we wanna show that, "Hey, we absolutely are professionals, but we like to have fun, too: that's one of our core values." So, you know, the Easter egg hunt, that was one part of it to say "Hey, you know, we wanna have fun with you all," so thank you for bringing that up.

John, thank you so much for your time

JOHN: Yep, thank you!