Interview with Mr. John Moloney
Brian Kaup • June 20, 2019
John Moloney with Penske Technology Group graciously allowed us to pick his brain a bit about the hi-tech facility he is charged with helping to run and the impact cleaning has on his team's success. This interview is worth seeing in it's entirety: there are Easter eggs involved!
Here is a transcript of this interview:
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BRIAN: Hello, I'm Brian with Trinity Commercial Cleaning. Just wanted to take a few minutes to discuss what our company is like for, um, Penske and John Moloney over here. They've got an incredible facility, and they take a lot of pride in what they do: the workmanship and the products that they run out of here. And also, the visual aspect of their facility; you know, there's chrome around that looks beautiful, and they really take a lot of pride in it, and because of that, they asked us to come on as their cleaning company. So, we just wanted to spend a few minutes and discuss that with you, John. Um, so thank you for taking a moment to sit down with me, and uh, do you want to tell us a little bit about what you all do here, your facility, um, just very briefly uh, broad overview?
JOHN: Yeah, we've been in business for almost 19 years now servicing professional motorsports, so-
BRIAN: Great.
JOHN: ...um, NASCAR, Indycar, sports car teams, race engineers, crew chiefs, drivers are coming through our facilities. We do a lot of work with OEM customers. Uh, major OEM automotive customers come in as well, so, we've always strived for our facilities to, from the minute you hit the front door walking in the door, uh, going throughout the facility, bathroom, whatever: we're striving for the Ritz-Carlton experience here versus a lower Motel 6 kind of experience and-
BRIAN: Sure, sure.
JOHN: ...I don't want to be throwing any brands under the bus, but when our race engineers, crew chiefs, people come in, they've been traveling all over the country. They want a nice, clean facility, and I think it sort of sets the tone; from the minute you walked in, you can pretty much- at least, I do it when I go into a restaurant- within the first 60 seconds of me being in there and looking around and looking at the people and looking at the facility, I can pretty much tell, like, what's going on there, so that's where the cleaning services here are of paramount importance.
It's a morale issue: if our people don't feel like the cleaning crew is a true partner of ours- is running at the same pace- we use a term here: "Racing toward Perfection," R, P with the iconic number 2- if they're not doing it as the rest of us, then it's sort of a bit demoralizing at times: you walk in, you see the place isn't clean, isn't tidy, so very critical partner in our success is Trinity cleaning services. The people, they come in here to do this work: a lot of times it's after hours, it's at night, it's on the weekends. The work they're doing then is just as critical as any other work that we do around here, so.
BRIAN: Wonderful. Um, that really raises, uh, a very important question that I've been hearing over and over is, uh, you all, from what I heard just now, want more than just a cleaning company. I mean, anyone can show up with a vacuum or a mop bucket and clean, but you want more than that. You want professionalism; you want people in your facility that you can absolutely trust to know that hey, I'm at home at night with my family and I don't have to worry about what they're doing. I know they're coming in and they're incredible people that are just doing their job. Um, and then also on Monday morning when you come back, you don't have to follow up with them and, so, can you talk a little bit about what your past experiences were with cleaning companies and then, uh, afterwards kind of discuss a little bit about how we've helped solve that pain and frustration?
JOHN: Yeah, um, we've had our challenges over the years during that 19 year span of business, uh, the good, the bad, and the ugly of cleaning crews. We've had some good cleaning crews come in-
BRIAN: Sure.
JOHN: ...that have worked hard and hustled, um, but I would say it's a struggle at times... The proverbial situation is the owner/franchisee coming in and telling us they're gonna do this and that, they walk out the door, we never see 'em again. Continuity is an issue, people changing every 3 or 6 months, and, you know, we expressed that to Brian and Trinity cleaning coming in here: we're very hypersensitive to that and we're gonna be looking for that and usually we can pick up on it pretty quick now if, uh, if people aren't doing what they say they're going to do. Thus far, the relationship's been very good. Um, I think Trinity's done an excellent job of number one, doing what they said they were going to do, maintaining the continuity, the people, the background checks. We have a highly confidential business here working with different automotive OEMs, aerospace companies: whoever it is. Confidentiality is a big, uh, situation for us, so we can't, when we say there can't be any pictures, when we say there can't be any of these things going on, um, you know, we need people to understand that when they sign the confidentiality/non-disclosure agreements, we need them to know and understand what they're signing. Um, yeah, and we all do look when we walk in the Monday morning or it might be over the weekend that we're in working; we are looking around at the chrome trim, we're looking around at all the different, the floors, the glass: did they do what they said they were going to do? And Trinity has been doing a really great job for us, and it's been a pleasure, it's been a relief for us to know that, um, you know, they're doing what they said they were gonna do.
BRIAN: Great, great. Well, uh, one final question, you know, us guys, we don't like to talk about feelings very much, but, I do wanna ask, like Monday morning, how did it make you feel in the past when you would come in and things weren't done that you paid to have done? How did that make you feel? And then now, what's the difference like for you to walk in on the weekend or Monday morning and just see it's done so you can go do what you need to be doing?
JOHN: Yeah, it would be highly frustrating, demoralizing at times, um, a lot of people assume that you left Friday afternoon but sometimes people were working through the weekend here and then come in on a Monday morning and still see things were not- the trash wasn't taken out or something, whatever wasn't- all the various lists of items, very frustrating, it just, kinda takes the wind out of your sail. You've got a whole week ahead of you of hard work to do around here. Um, if it's been done, it's nice and clean on Friday, it puts a spring in your step, gives you an uplifting feeling there, so it's a big part of it, and the mental aspect uh, is a big part around here, the psychology of people doing a good job, having a good attitude, um, the cleaning is a huge part of that.
The other thing with the Monday morning aspect that was really cool with Trinity was just, uh, it was after somewhere during the Easter week, I don't remember specifically when it was, but when the cleaning service occurred, the next morning we came in and there a note on the door and Trinity had put Easter eggs like it was an Easter egg hunt. And it was just kind of, again, it's just breaking up the monotony. A lot of these hard-working guys are tired, they're worn out and then all of a sudden like, "What? An Easter egg hunt??" I still have one of the little blue Easter eggs in my office there that, you know, just reminds me, 'cause we're all the time trying to break up the monotony, some change of scenery, and that to me really told me a lot about Trinity, that they're going beyond just coming in and checking off the boxes, that they had enough to think a bit further ahead to trying to break up the monotony here and trying to make it something special. And it did, you know, I mean the guys were all kind of laughing and carrying on about this, and they were going around finding the Easter eggs and finding their bits of chocolate and whatever else was in there, but it was a really nice gesture and told me a lot, in that one single act, told me a lot about Trinity, the company and the people and what they stand for.
BRIAN: Great. I'm so glad you brought that up because we, um, we keep saying over and over that we're trying to change the industry. You know, the cleaning industry is like, something that's done at night that you never see or hear about, and it's like, you know, yes there's people involved, but we don't think about those people, and so we wanna show that, "Hey, we absolutely are professionals, but we like to have fun, too: that's one of our core values." So, you know, the Easter egg hunt, that was one part of it to say "Hey, you know, we wanna have fun with you all," so thank you for bringing that up.
John, thank you so much for your time
JOHN: Yep, thank you!
Medical cleaning services go beyond surface-level cleaning... They involve specialized protocols, hospital-grade disinfectants, and precision handled by trained professionals. Keeping a medical facility safe requires more than basic janitorial work. Medical-grade disinfection is a science-based cleaning process designed to eliminate pathogens, protect patients and staff, and maintain regulatory compliance. Many assume that “deep cleaning” or routine wiping is enough, but healthcare facility cleaning demands trained experts who understand chemistry, safety procedures, and infection-control systems. Here’s why medical office cleaning services must be performed by professional disinfection technicians — not untrained staff. 1. Why Medical Facilities Require Precision Disinfection by Professionals. Healthcare settings experience constant movement between patients, staff, and visitors — increasing exposure to infectious pathogens. Professional disinfection technicians understand: Which disinfectants are EPA-approved for medical environments Correct dwell times (how long disinfectants must stay wet to work) High-risk touchpoints that require enhanced disinfection The workflow order needed to prevent cross-contamination Without precision cleaning systems, microbes remain and infections spread — especially in clinics, surgical suites, urgent care, and dental facilities. 2. Medical-Grade Disinfection Requires Proper Use of Hospital-Grade Chemicals Medical disinfectants are more powerful and regulated than standard commercial products. These disinfectants target pathogens such as: MRSA C. diff spores bloodborne pathogens airborne viruses Improper mixing or technique can be ineffective — or even hazardous. Professional medical cleaning services ensure: Safe handling of chemical concentrations Correct dilution ratios Proper dwell time Compatibility with medical equipment Reduced risk to patients, staff, and visitors This safety expertise is essential for healthcare facility cleaning and compliance. 3. Professional Medical Cleaning Services Use Specialized Disinfection Equipment Medical facilities require disinfection coverage beyond what traditional spray-and-wipe methods can achieve. Professionals use technology designed for infection prevention cleaning, including: Electrostatic sprayers for complete 360° coverage HEPA filtration vacuums ATP surface testing to verify cleanliness High-touchpoint mapping systems This equipment improves consistency, reduces human error, and supports clinical-grade sanitization standards. 4. Professional Disinfection Protects Patients, Staff, and Facility Reputation One missed step puts everyone at risk. Improper disinfection can lead to: higher infection transmission employee illness legal or regulatory exposure loss of patient confidence Hiring a hospital cleaning company ensures safety and compliance through trained protocols. Your reputation depends on consistent, documented infection-prevention practices. What’s Included in Our Medical Disinfection Services Trinity Commercial Cleaning provides customized disinfection services for medical facilities, including: High-touch surface disinfection Use of EPA-approved disinfectants Proper dwell time procedures Electrostatic spraying disinfectant application ATP testing upon request OSHA- and CDC-aligned cleaning protocols PPE and medical-environment safety training Clinic cleaning services tailored to facility workflow We specialize in disinfection services for medical facilities in Lake Norman and surrounding areas. Why Trinity’s Technicians Are Trusted for Medical-Grade Disinfection Our field technicians receive: continuous training in new disinfectants ®gulations hands-on medical facility experience advanced disinfection equipment training We take infection prevention seriously. Every surface, every workflow, every time. Schedule Professional Medical Disinfection Services Today Protect your patients, staff, and reputation with verified medical-grade disinfection delivered by trained experts. Schedule today or request a customized medical cleaning plan: Explore our hospital-grade disinfecting services → https://www.trinitycleaningnc.com/cleaning-services/disinfecting-services See how we support healthcare facility cleaning programs → https://www.trinitycleaningnc.com/janitorial-services/healthcare-cleaning Our commercial cleaning team uses hospital-grade disinfectants and industry protocols → https://www.trinitycleaningnc.com/cleaning-services/commercial-cleaning Schedule a walkthrough for your medical facility → https://www.trinitycleaningnc.com/contact View past projects (coming soon)
Understanding the science, systems & safety standards behind true clinical-grade cleanliness When most people think of “clean,” they imagine: Dust-free desks Empty trash bins Shiny floors But in healthcare facilities, “clean” isn’t about appearance—it’s about protection, compliance, and infection prevention at the microbial level. Medical cleaning services must follow standards that go far beyond routine janitorial work. Doctor’s offices, dental practices, urgent care facilities, surgical suites, and outpatient centers require cleaning protocols shaped by science and regulatory expectations—not just aesthetics. This guide explains: What medical cleaning services include Why healthcare facility cleaning is different from standard office cleaning The science behind disinfection and infection control What pathogens cleaners are trained to remove How cross-contamination happens What to look for in a qualified cleaning partner These insights answer commonly searched questions like: “What does medical office cleaning include?” “Why does medical cleaning matter?” “How clean should a healthcare facility be?” “What is clinical-grade cleaning?” 1. Why Medical Facility Cleaning Is Different from Standard Cleaning In a commercial office, cleanliness means organized, fresh, and presentable. In healthcare environments, “clean” must include reducing microbial risk and protecting immunocompromised patients. Medical cleaning services address unique challenges such as: Cross-contamination risks Bodily fluids and biohazards Sick patients entering and exiting Regulated sanitization requirements (CDC, OSHA, GBAC) High-risk, high-touch surfaces A surface can look spotless but still carry infectious microorganisms. The primary goal: Remove pathogens before they spread Break the chain of infection Protect patients, visitors, and staff In healthcare, clean isn’t what you see—it's what you remove. 2. Cleaning vs. Sanitizing vs. Disinfecting in Medical Environments These terms are often confused, but in clinical settings the differences matter. Cleaning Removes dirt and debris Uses soap or detergents Does not kill germs Essential first step before disinfection Sanitizing Reduces bacteria to public health safe levels More common in food service Not strong enough for most medical environments Disinfecting Kills 99.9% of viruses, bacteria & fungi Uses EPA-registered disinfectants Required for high-touch surfaces Disinfection only works when applied with: Correct product Correct technique Correct dwell time (required wet contact duration) Skipping dwell time is the #1 reason non-medical cleaners leave pathogens behind. 3. What’s Included in Medical Cleaning Services? Routine medical cleaning services focus on infection prevention through: Disinfection of high-touch surfaces Waiting room + reception sanitization Restroom + exam room cleaning Biohazard & bodily fluid protocols Microfiber + color-coded cleaning systems HEPA filtration vacuuming PPE use + clean-to-dirty workflow Digital reporting & documentation Proper chemical handling + dilution ratios These systems ensure healthcare facility cleaning improves safety, not risk. 4. High-Touch Surfaces: Where Microbes Spread Most Medical cleaners prioritize the highest-risk surfaces, including: Door handles + push plates Bed rails + exam tables Touchscreens + keyboards Nurse stations + supply carts Light switches Medical equipment Waiting room furniture Restroom fixtures Even when they “look” clean, pathogens may remain—especially after sick patient contact. 5. Preventing Cross-Contamination in Healthcare Cleaning Cross-contamination happens when microbes spread between rooms or surfaces through: Dirty microfiber towels Improper glove use Used mop water Incorrect cleaning order Shared equipment Professional medical cleaning services follow strict systems: Color-coded microfiber Single-use disinfecting wipes in high-risk areas Fresh mop heads + solution per room Clean-to-dirty workflow HEPA vacuums Proper PPE These controls protect patients and staff by preventing pathogens from “hitchhiking” through a facility. 6. What Medical Cleaners Are Actually Removing Healthcare environments must be cleaned assuming pathogens are present, including: MRSA Influenza Norovirus COVID-19 E. coli C. diff (requires specialized disinfectants) Bloodborne pathogens General cleaning companies are not trained for this. Healthcare facility cleaning requires specialized training aligned with: OSHA CDC GBAC protocols 7. The Microbiome Factor: Why Restrooms Matter Restrooms influence the microbiome of an entire healthcare facility. Commercial toilets flush with higher pressure, creating aerosolized droplets—known as a “fecal plume”—that can: Travel beyond restroom surfaces Become airborne Spread bacteriophages Contaminate adjacent areas Bioluminescence testing reveals plume spread across floors, doors, and counters. This makes restroom cleaning vital for infection prevention and indoor environmental health. Healthcare restrooms require: Hospital-grade disinfectants Frequent high-touch disinfection Proper ventilation Color-coded tools Strict cross-contamination prevention 8. Dwell Time: The Most Overlooked Factor in Medical Disinfection Every EPA disinfectant requires a contact time—often 1–10 minutes. If the product dries early or is wiped too soon, it fails to kill pathogens. Professional medical cleaners: Read EPA labels Use proper coverage Keep surfaces visibly wet Apply appropriate dwell time If a cleaning company can’t explain dwell time, they shouldn’t service healthcare facilities. 9. Appearance Still Matters in Medical Spaces While microbial safety is the priority, visual cleanliness impacts perception. Patients and staff expect medical spaces to look clean: Spot-free glass and floors Organized counter spaces Clean restrooms Sanitized waiting areas A visually clean environment promotes: Patient trust Positive reviews Staff morale Regulatory confidence 10. How to Know Your Medical Cleaning Partner Is Qualified Look for signs of true medical cleaning expertise: ✔ Written cleaning protocols ✔ Staff trained in OSHA + CDC guidelines ✔ EPA-registered disinfectants ✔ Microfiber + color-coding ✔ No reused mop water ✔ Documented high-touch procedures ✔ Dwell time knowledge ✔ Digital checklists or reporting ✔ Custom plans for each facility If a provider can’t explain their system, they likely don’t have one. Medical Cleaning Services Protect Patients, Providers & Reputation Medical cleaning isn’t routine janitorial work—it is infection prevention and regulatory compliance. A properly cleaned facility is one where: Pathogens are eliminated Cross-contamination is reduced The chain of infection stays broken Staff work confidently Patients feel safe Healthcare environments deserve cleaning rooted in science—not guesswork. Learn more or schedule medical cleaning services Request a walkthrough for your medical facility: https://www.trinitycleaningnc.com/contact Explore healthcare facility cleaning solutions: https://www.trinitycleaningnc.com/janitorial-services/healthcare-cleaning Learn about our disinfecting services: https://www.trinitycleaningnc.com/cleaning-services/disinfecting-services View broader commercial cleaning services: https://www.trinitycleaningnc.com/cleaning-services/commercial-cleaning
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Staying Safe While Using Disinfectants in Commercial Cleaning
John Brian Kaup, Owner of Trinity; Robert Helma, Operations Manager; and Todd Lotich, VP of Business Development all train Jiu Jitsu and Muay Thai at Pura Vida Martial Arts in Denver NC. They have a vested interest in learning everything they can about keeping the mats in their gym clean and healthy. Robert and Todd also like getting to punch their boss, Brian Kaup in the face on a weekly basis (if you train, you know).
In today’s fast paced work environment keeping your office clean is more than just a matter of appearance. It directly impacts health productivity and your professional image. Here’s why routine office cleaning should be a top priority for every business. 1. Create a Professional First Impression When clients or customers enter your office the first thing they notice is how clean and organized it looks. A spotless reception area shiny floors and a fresh smelling space tell visitors that your company is professional detail oriented and trustworthy. Businesses in Mooresville Davidson and Cornelius rely on Trinity Commercial Cleaning to make sure they always make the right impression. 2. Improve Employee Productivity and Morale A clean office is a productive office. Clutter dust and dirty surfaces can distract employees and even increase stress. On the other hand a tidy environment promotes focus and boosts morale. By scheduling routine office cleaning in Lake Norman or Mooresville you are investing in your team’s well being and their performance. 3. Reduce Sick Days with a Healthier Workplace Dust allergens and bacteria often build up on desks phones and communal areas if not cleaned regularly. This can lead to higher rates of illness and absenteeism. Our professional janitorial team in Mooresville uses EPA approved disinfectants to sanitize high touch surfaces helping prevent the spread of germs and creating a safer environment for everyone. 4. Extend the Life of Office Furniture and Flooring Dirt and grime do not just look bad they can also wear down carpets flooring and furniture over time. With regular vacuuming mopping and surface cleaning you will extend the lifespan of your assets and save on costly replacements. Trinity Commercial Cleaning offers customized office cleaning schedules that protect your investment and keep your workspace looking like new. 5. Boost Your Business Reputation Online and Offline Word spreads fast in the Lake Norman area. A clean and well maintained office can lead to better Google reviews word of mouth referrals and stronger client retention. Trinity’s clients often highlight our attention to detail and consistent results in their online testimonials. Want to stand out among other businesses in Mooresville A clean office helps you do just that. Why Choose Trinity Commercial Cleaning? As a locally owned and operated commercial cleaning company based in Mooresville Trinity Commercial Cleaning knows the unique needs of businesses in the Lake Norman area. We provide reliable flexible and affordable office cleaning services with a focus on customer satisfaction. ✅ Experienced and insured professionals ✅ Flexible scheduling for minimal disruption ✅ Local experts trusted by businesses across Mooresville and Lake Norman Get a Free Office Cleaning Quote Today Whether you are a small business in downtown Mooresville or a growing company near Lake Norman Trinity Commercial Cleaning is ready to help you maintain a spotless workplace. 📞 Contact us today for a free estimate and see why we are Lake Norman’s trusted choice for commercial and office cleaning services.
Why Commercial Window Cleaning Matters for Mooresville Businesses Clean windows are one of the easiest ways to elevate your business's appearance. For businesses in Mooresville North Carolina, a sparkling façade isn't just attractive, it’s essential. That’s why more companies trust Trinity Commercial Cleaning for expert commercial window cleaning in Mooresville. First Impressions Are Everything In Mooresville’s competitive business environment, your storefront or office needs to stand out. Dirty or streaked windows can send the wrong message to clients and customers. Clean windows show that you care about professionalism and attention to detail. Let in More Natural Light Mooresville enjoys plenty of sunny days. Clean windows let in more light which can improve employee morale and create a more inviting atmosphere for visitors. Protect Your Investment Pollution rain and hard water can slowly damage your glass. Routine window cleaning helps extend the life of your windows and saves money on costly repairs or replacements. Why Trinity Commercial Cleaning is Mooresville’s Top Choice When it comes to commercial window cleaning in Mooresville no one matches the quality and consistency of Trinity Commercial Cleaning. Professional Equipment and Technique Trinity uses advanced cleaning systems and purified water for streak-free crystal-clear windows every time. Your business will shine inside and out. Safety You Can Trust Whether you own a one-story storefront or a multi-level office building Trinity’s trained team follows strict safety protocols and uses proper equipment to get the job done safely. Flexible Scheduling for Your Business Trinity Commercial Cleaning offers flexible appointment times so your business can operate without interruptions. Whether you need early morning or evening service they work around your schedule. Locally Owned and Trusted As a local Mooresville company Trinity understands the needs of nearby businesses and delivers the kind of personal service you expect from a hometown provider. How Often Should Mooresville Businesses Clean Their Windows? The ideal frequency depends on your location and business type. Retail stores and restaurants : every 2 to 4 weeks Office buildings and professional services : every 1 to 3 months Medical and financial institutions : every month for a polished professional image Trinity Commercial Cleaning can help you set up a custom schedule based on your building’s needs and traffic levels. Ready for a Clearer View? Contact Trinity Commercial Cleaning Today. Don’t let dirty windows drag down your image. Whether you're looking to maintain a sparkling storefront or impress office visitors Trinity Commercial Cleaning is your go-to team for commercial window cleaning in Mooresville. Call today or request a free quote to discover why Mooresville businesses trust Trinity to keep their windows spotless all year long.
Business owners & managers:
What are the benefits of regular window cleaning?