See below for a transcript of the conversation!

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CHRIS: Hello Whystle family! We are joined by a wonderful business owner in the greater-greater Charlotte area- I will let him tell you about himself because he's gonna do a much better job than I will- please, go ahead Brian.

BRIAN: Yeah, I don't know if I'll end up doing a better job at this than you, but I'll give it a shot. My name is Brian. I'm the owner, with my wife, of Trinity Commercial Cleaning in Mooresville, North Carolina- so still in the Charlotte area, as you say- still get to enjoy the freedom of Charlotte, but uh, have to put up with all the traffic you all have to put up with and everything- but um, yeah, we're a commercial cleaning company in Mooresville and just absolutely love it, so.

CHRIS: That's awesome. So I guess we can just dive right in... so what made you decide to get into the cleaning industry in general?

BRIAN: One of our core values is be honest, so I will be very honest: I did not want to get into this industry. The previous owner spent about two years talking me into buying this business, and I think part of it was due to fear- um, I had never owned a business before and, uh, I didn't know much about the cleaning industry- but I kept thinking: well, I don't really want to scrub toilets the rest of my life- but he saw something in me, and he didn't want to sell the business to just anybody, I guess, so he kept at it- for two years, you know! -and finally he said, "Well, I'll owner finance it," and I'm like well, fine, you know, I mean, I'll take it, and I'm so glad I did because, um, it's uh, it's a humble industry, but that's the incredible thing- because it's an industry that you really get to serve people behind the scenes and- you know, nobody knows about it. So, I feel like it's good for me that I'm not in the spotlight, but I'm still able to serve people.

CHRIS: Yeah.

BRIAN: What about you? What got you into it?

CHRIS: Yeah, so, I had been working management consulting for a couple of years and so I was traveling every week, getting on a plane Monday, coming back Thursday- um, and the last thing I- or I wanted my fiancé to have to do whenever I was gone or when we got back home for the 72-hour window that I had- was clean our place. So, we were trying desperately to find a cleaner to come clean our place. Uh, I went on Groupon: the first company I went after, they were actually a fake company, and they were banking on people not getting refunds. The second company-

BRIAN: What?! That's crazy!

CHRIS: Yeah! The second company went out of business after canceling on me twice, and then the third company never called me back or sent me any confirmation that they were gonna come or not. Um, and so I thought: there has to be an easier way to do this and then I started-

BRIAN: I heard three strikes right away with companies in your area- just a quick search, and the first three you found were just... miserable.

CHRIS: Right, and it took a total of three weeks to figure this out- that this is just not going to be as easy as I thought it was. And then I came looking around to see if I could find prices and any relevant information that is transparent: and I couldn't. I found long estimate processes; I found lengthy forms; I found, you know- really challenging to book services, and all I wanted was to be able to go on my phone and make a couple clicks and know when my cleaner was coming.

BRIAN: This is 2019, right? You know?

CHRIS: You would hope that this is a possible thing, so I started Whystle, and that's kind of exactly what we do. We tell prices completely upfront there's no kind of hidden costs or fees. Everything you need to know, you can find either on the app or the online booking form- and it's meant to be as simple as possible to where, as a lot of our customers like, they don't even have to talk to anyone if they don't want to. Today the kind of norm is that everyone wants to hop on the phone and talk, but I guess I'm a little old school like that, but... heh.

BRIAN: That's awesome though! You know, you found, I mean- that's where so many people become successful is, they find a need and they have a frustration because they can't fill that need, so they go out and say, "Well, I'm gonna fill it," so good on you for for finding a need and saying, "You know what, I can make this work."

CHRIS: Yep, yeah. That was the goal.

BRIAN: That's what this industry needs is people that say, "Look, we're in 2019! Let's get with the program and let's make it work and let's serve people."

CHRIS: Right! And let's serve people in a way that doesn't make them feel cheated or confused or, you know, slighted in any way.

BRIAN: Yeah, transparency- that's awesome.

CHRIS: Yeah. So, how long have you been in business? I don't know if you went to that before... I might have missed it

BRIAN: Ah, great question. I don't know if I mentioned it before or not, but the business was established April 2009. I bought it from Scott, a gentleman I just respect so much, in July 2016, so I'm three years in. I'm still a baby in the business world, you know, but yeah, three years and just absolutely loving it. We've been growing like crazy and have incredible clients that I really enjoy working with, and just striving to be the the premier cleaning company in the Mooresville area. Um, my whole goal is to change the industry and it sounds like that's exactly what you're wanting to do as well. I want to bring a professionalism and a freshness to the industry and I want people to- see, I'm commercial whereas you're residential- I want people that have worked so hard to build a business like I have to go home at the end of the day and not have to worry about it; come in the next day and it's like man, it's clean, I don't have to follow up with a cleaning company and figure out, "Hey, were you guys even here or what did you do? You know, I'm paying for something, but I don't know what the heck I'm paying for, I'm just wasting my-" you know, so I'm trying to change all that and have that transparency as well, you know, exactly like what you're doing, so.

CHRIS: Yeah, that's spot-on. I mean, I'm trying to just make it simple for people and I know how much I value my time. I value kind of the time that I have that's away from whatever I do for my work-

BRIAN: Sure.

CHRIS: ...and the last thing that I wanted to worry about was having to clean and having to kind of keep my space in order, and I know that a lot of other people view, value their time just as much because, you know, in 2019 we all work really hard; we all have, you know, lives outside of our jobs, but the things that detract away from them, I would rather pay for those services so that I don't have to waste my time doing them.

BRIAN: And make it easy to pay for those services-

CHRIS: Right!

BRIAN: ...not just, oh I'm gonna take three weeks and three companies to finally figure out how I can pay for this service. No! I want three minutes and three clicks, you know?

CHRIS: Yeah! That's exactly right. I mean, that's spot-on, um. Now, I've been a business- you said you were a baby- I've been in business for about six months, so I'm like a newborn-

BRIAN: There you go! I'm a toddler, then, whatever.

CHRIS: ...you're a toddler, I'm a newborn, um, but that being said, we're growing fast in Charlotte as well, and that's- similar goal is to be the company that comes in and really revolutionizes what residential cleaning means. Um, and I also, another kind of point I want to make is that most cleaning companies I've found don't necessarily give the people who live in apartment complexes or condominiums the time of day, um, because they think that all the money is out in the suburbs, and they think that those are the people who deserve to be served because you can always count on them- which is not necessarily true, by the way-

BRIAN: Sure.

CHRIS: ...but what I want to give is, those people that live in an apartment complex, they deserve the same exact thing as the people who live out in the suburbs. There's no reason why you shouldn't be able to get your apartment cleaned if you want to. Um, and a lot of cleaning companies won't even talk- they don't, they'll literally, explicitly say, "We do not do apartment complexes," which-

BRIAN: Really?!

CHRIS: ...blows my mind. Yes, I've found that in Charlotte.

BRIAN: That's incredible. You know, wow, I just, I've never heard that before and so it really shocks me, because I've always had a can-do attitude or, like one of our other core values, make it happen, you know, I just make it happen, just do it. I don't understand this mentality of, you know, we can't, oh, we don't do apartment complexes, or we only do multimillion-dollar houses and, you know, I mean, there's so many other people to serve and-

CHRIS: Yep.

BRIAN: ...you know, there's people that, like, in this country, people work so hard: they need more freedom. They need to just step away from work to address their lives, and so they don't need to come home and keep working, and that's what you're trying to do is take all this stress out of people's lives as a business owner. And, yeah, you've only been at six months, but you've got an incredible picture in your mind of how to alleviate stress from people's lives and make their life better, and you know, there's so many businesses in the country that are all about like, "Just give us money and you're not gonna get anything in return." And you're like, "Let me help you make your life better; let me take stress away; let me clean for you so you can come into a home at the end of the work day and sit down and just be like, 'I'm gonna crack a beer,'" or whatever, ya know?

CHRIS: Yeah, no, that's a hundred percent right, and that's- it's funny, you keep mentioning core values, which I love. Something, one of our core values is own your work, right? So it's very important for us to be accountable and to make sure that you do what you say you're gonna do. We're not here to take your money and, on top of that, we're pretty affordable because we want everyone to have access to this. You shouldn't have to have a fat wallet to make sure that your place stays clean and owning your work and actually doing what you say you're gonna do is the value that we should provide as companies. Now, I agree not every company follows that same maxim, but that's important to me and so that's what we try to strive to do.

BRIAN: Sure. Well, hopefully soon you'll be big enough you can expand into Mooresville. I'm gonna keep doing commercial, you do residential, and hopefully by then I'll, uh, have somebody- I own a cleaning company, and the last thing I want to do is come home at the end of the day and clean! You know, it's like the cobbler has no shoes, you know?

CHRIS: Right!

BRIAN: Cleaning at the end of the day- it's my industry, so yeah hurry up and get up here, too!

CHRIS: Okay! I'll do my best. So, we talked a little bit about it, but can you explain a little bit what it means to you to be a business owner?

BRIAN: Sure. Um, that's a really great question, and, you know, you hear all these things that, you know, a boss kind of has people carry him, and a leader supports people, and I just, I love that imagery because, being a business owner has to be service to others; it has to. I was in the Air Force, and one of the Air Force core values was service before self. You know, so they have integrity first, excellence in all we do, and service before self, and I think that the Air Force did a really good job in instilling that in me so, with my clients, you know, since I'm new at cleaning, by the time I come in, they've been through five or six companies- cleaning companies- and they don't want to talk to another cleaning company. They're like, "You all are all the same: you're just... ah!!" You know, and there's so much frustration and so I just- I want to serve them. I want to take that pain away from them and say, "Look, you know, I truly believe that I can- with my employees- can come in and solve that pain and frustration that you've had with the cleaning industry and to the point where you will love us and never want another cleaning company," so first and foremost, you know, serving clients: serving them well. But, you know, I'm not gonna take on clients that walk all over me, you know? I want them to appreciate- like, treat us like we're human beings, you know, and we will do everything possible to serve you and take care of your space. But as a business owner, I have the unique privilege of also serving my employees. You know I- when it comes to this business, I'm more worthless than my employees. They're the ones that are in the face of the business; they're the ones going out doing the actual work, so I have to find really good employees, you know, um, 'cause they're the ones that make it happen. And so, I make it very difficult to to get into my company. You know, we have a 3-step hiring process, and you and I have talked about this a lot: you've got the same hiring process, you know, the group interview; the one-on-one interview; the training interview, because we have the same business coach that is specific for cleaning companies-

CHRIS: Yeah.

BRIAN: ...and he explained that, and I love it because I'm not a daycare; I'm a cleaning company.

CHRIS: Right.

BRIAN: I send people into businesses after hours with alarm codes and keys with nobody around. I've got really good people, and if I get really good people, I have to take care of them to keep them around, so I have to serve them as well. But what about you? You know, I want to hear your story and your thoughts on it.

CHRIS: Yeah. I mean, you hit the nail on the head with all of your points there, and the one that I'm gonna focus on first is people, right? And I know that we are in this business to serve customers and that is extremely valuable to me and important, but I think that, above everything else, it's so vital that we're serving our employees, because our employees are the heart and soul of our business, right? My employees: I certainly couldn't do this without them. This company wouldn't exist without these employees. They bust their butts day in and day out and really work to serve customers, and because of that, it's so important to find a good core values match with those employees; you're talking about this multi-step process- I mean, we have employees who have other jobs, but they choose to keep this job because one, it's flexible hours; two, they know that they've got a core values match with me; and three, it allows them to, you know, make that extra money on the side of their other jobs. Now, they have flex to come up and make more money here, but they choose to do this even though they've got other things going on in their life because we create an environment that is very conducive to what they believe deep down, right? And that's something that's really important to me. Serving the customers, I think you set a point, you kind of, you hinted on it- is that, you know, not every customer is your customer.

BRIAN: Sure.

CHRIS: ...you people, we're gonna have a mutual level of respect with you and make sure that everyone is kind of doing their part- and from a customer perspective, it's really just that you treat us like people and not like, you know, the just "worker person" who's-handling-my-dirty-work type of deal. So it's very important to me- and important to my employees- that we're all treated with respect, but we will go above and beyond to make sure that we do everything in our power to give you an excellent experience and go above and beyond. On top of that, being a business owner just means being able to give back to the community. We recently did a blood drive in combination with a local- it's kind of a pop shop, so they they sell beer and so they've got a bar there- but like them, in Great Lakes Brewery, we had a goal- I think of 10 units for this mobile blood drive- and we got something like 20 units. We ran out of supplies to get more people. We had more people who wanted to give blood and we were told that that blood would save 48 lives, which is just an amazing feeling to me, that we got to give back in the community in that way, and I'm looking to do more and more events that are community-based and give back to the community. Um, later this month, we've got a pups and pints event where we'll bring out puppies from the Humane Society- they've got a staycation program where we can bring dogs there and they have a chance to be adopted by the residents of that apartment complex- so I want these dogs to find a home. I care about the dogs and they're very important to me, so I want to help give back to them. So, being a business owner is very multifaceted. There's a lot of people to serve and whatever we can do to make sure that we are serving those people, that's what it means to me- that's what's important.

BRIAN: You know, I want to talk about something real quick that really bothers me. You and I are both kind of young guys, you know, and we're both business owners-

CHRIS: Yeah.

BRIAN: ...and I feel like our generation gets kind of looked down on a lot or made fun of a lot. But you know as well as I do: first off, business ownership is hard work! I mean, it's so hard where you don't clock out after 40 hours. I mean. it's just like it's constant, you know? Whenever there's an issue, it's you, you know? I don't at 4 o'clock get to put in my time card, "All right well I'm off; the boss can figure it out:" I am the boss. But just like what you're saying is still incredible, and I think people really need to know that hey, we're- yeah, we're a younger generation, but you know, we're trying to do what's right; we want to serve our clients; we want to serve our employees; we want to serve our community. Like-

CHRIS: Yeah.

BRIAN: ...what more can you want out of a business owner?! That's what they need to do: is look at doing all the things and focusing on the other person, and you, so often, they're like all, "Millennials are stuck in their cell phone or so self-centered," and stuff. Where was one self-centered word you talked about just now!?

CHRIS: Right!

BRIAN: So, anyway, I'll get off my soapbox now.

CHRIS: No, you're a hundred percent right, and I think do we get the rap for, like you said, being on our phones and being lazy, and, you know, not really caring enough about the things going on around us; just really focused on what we can do to help ourselves, and I know personally lots of other Millennials right? That don't fit in that category, that stereotype that people tend to put us in and that's something that, you know, I'm striving to go completely against, cuz that's just not who I am, right? My generation doesn't define me or what other generations think of my generation doesn't define me-

BRIAN: Sure.

CHRIS: ...so I'm doing everything I can to knock that trend and buck it because, uh-

BRIAN: Yeah! You're knocking it out of the park; you're doing it man!

CHRIS: Do what?

BRIAN: I said you're doing it man! Keep going! That's awesome- I'm not alone!

CHRIS: Okay, awesome! So you've talked a lot about it we're just gonna probably briefly go on this question, but what makes your company special?

BRIAN: Great question. I mean, first off, it's the quality of employees. I pay well above industry standard because I don't want to get rich- I don't- that would not be good for me, I don't need to be a rich person- not knocking rich people, there's plenty of incredible people that have a lot of money- but I don't want to get too focused on material goods, which I feel like I could tend to do. So, you know, I want to make sure I give that money to my employees, because they're out there working so hard. Now, I'm not willing to work for minimum wage. I'm not even going to work for 10 or $12 an hour and so, I'm not gonna ask other people to do that. I will pay a living wage to my employees, and so that's one thing that makes our business unique.

Um, secondarily, I put a lot of effort into finding good people. You know, because I'm gonna take care of them, and so I'm not gonna waste money on a horrible person that's just calling in sick all the time- or stealing stuff- or breaking things and not telling me about it so we can replace it- or locking keys, or leaving the building unlocked; all of those issues: I'm not gonna pay somebody that does that stuff, you know? And so we have a licensed private investigator that runs, um, our background checks and they're very, very extensive, um... the potential employee, they sign a release form that says we can see, like, speeding tickets, arrest records, everything, because I have to know who I'm sending into a business after-hours, you know, and it's- if I don't trust them going into my own home, I'm not gonna trust them going into somebody's business, and so all of my people: I trust them to come into my own home, you know. I am a veteran of the Air Force, so I try to use all those values and bring those into business as well and then, um, you know, a couple other things that make us unique is, I think, a fresh mindset. You know, that we're trying to change the industry, you know, and bring a fresh professionalism to it.

We want to do what we say we're gonna do and so we have a satisfaction guarantee that if we do not meet or exceed your expectations every month, then lunch is on us!

I don't lock people into a yearly contract. I hate legal language! I'm not gonna hide behind a lawyer. I want to look somebody in the eye and shake their hand and say, "This is what I'm gonna do," so, they sign a quote and for commercial cleaning: like, that's unheard of! You sign a quote and that's it: this is, "I'll agree to pay you this every month that we want to keep you around," and then we make it very easy for them to kick us to the curb. So, we know we have to re-earn their business every single month, you know? It's not something that's guaranteed to us. If you want money, you have to work for that money. So, you know, that's what we're doing, so, anyway- that's what, like, my mindset of what I'm trying to do to make my business unique and make us stand out. I don't know what my competitors do in the area: I don't care what they do. I want to figure out: what do our customers want us to do? How can we serve our customers? How do they want us to serve them?

CHRIS: Right.

BRIAN: ...you know, and that's what I'm trying to to discover, and I'm spending so much time trying to listen to people, so if anybody out there listening has advice on what you want from a commercial cleaning company: please let me know, because I don't have it all figured out, you know? I want to, but, you know, I got to learn from other people as well.

CHRIS: Yeah! I will. I love that last point is the idea that this is flexible, this is pliable, because we're trying to grow, we're trying to be as best we possibly can, and we're humble enough to admit the fact that we don't have it all figured out, right?

BRIAN: Right.

CHRIS ...that is something that I hold as, you know, a deep value of my own is that, you know: I'm constantly growing; this business is constantly growing; we are constantly learning things and learning what the customer needs and learning how to better support the customer through feedback, and so I tell all of my customers upfront, "Look, I want you to be brutally honest with me: if anything doesn't go right, or you'd like us to do anything differently: tell us upfront! We will fix it. This is not something where these are our Terms of Service you sign them and now you are obligated to follow them." Like, no! None of that crap. We have a Terms of Service page, but that's to protect employees; that's not to lock you into anything that is very airtight. We don't do contracts; we don't require you to do recurring cleanings. If you want to do one-time and just test us out: by all means, not gonna stop you. I know a lot of other cleaning companies will not push, but not necessarily allow you, to just do a one-time cleaning; they may have a test cleaning, but there's the expectation that you will follow up and sign some type of contract for recurring services.

BRIAN: We don't do one-time cleans so, you know, but I'm in the commercial space-

CHRIS: Yeah, that's a different industry. I mean, it makes sense.

BRIAN: No! I like your offering. Something I don't even offer, you know? This- you're listening to what customers need, you know, so-

CHRIS: Yeah.

BRIAN: ...there's times I've woken up in the morning and thought, man, I wish I'd have gotten a cleaning company after last night, you know-

CHRIS: Yeah! I look around my apartment sometimes... I'm like, "Well, I own a cleaning company, and this needs some work."

BRIAN: Right! We're human: that's what it boils down to. We're two guys owning their own businesses that are trying to to do the best we can. We don't want to be lazy, and we want to do a good job.

CHRIS: Yeah. We want to serve people and make sure that they know that they can count on us, and if they ever feel like they can't, then they let us know so that we can fix it, right?

BRIAN: Right.

CHRIS: Um-

BRIAN: That's how this all came about, you know? It's how you and I met each other. You would think like, whoa, you own a cleaning company, and I own a cleaning company in Charlotte: why in the heck are you guys hanging out and talking?

CHRIS: Yeah.

BRIAN: It's because we want to serve the customer. You know, it's not like, well, like, I've got to get every little piece of the market share, you know, I want to help you, you know, you, you're helping me, and it's all about: we want to get better so we can serve the customer, so.

CHRIS: Yeah. I'm with you. I'm a big fan of community over competition. I think that there is more than enough of the pie to go around for everyone. It is literally, physically impossible for anyone, or even a couple of cleaning companies, to own all of the market-

BRIAN: Yeah.

CHRIS: ...it's physically impossible right?

BRIAN: If you fail and don't do a good job, then you ...

CHRIS: ...exactly. There's only so many people and there's only so- there's a lot of work to go around, right? So, I'm not- I will talk to any cleaning company about anything we do and be very open and transparent, because I'm not here to to crush anyone, right? I'm here to serve the people of Charlotte in the best way possible. And if that means taking advice from a different cleaning company, or if that means that another cleaning company takes something I do, I can't say they're gonna do it as well, but they will be serving the same customer, so it's okay.

BRIAN: Sure, sure. Yeah, that's- at the end of the day, you know, that's why Carmax is so incredible is: they listen to what people want. And so, we, we're both just trying to do the same thing. Look, you want somebody that shows up when they say they're gonna show up that does what they say they're gonna do for the price that they said they would charge me.

CHRIS: Right

BRIAN: You know. That's- like, my gosh that's all it is, you know?

CHRIS: Yeah! Cleaning is so simple, yet so many companies just fail to recognize that simple baseline: it should be easy, but...

BRIAN: Right! Just do what you say you're going to do when you say you're going to do it: bam, end of conversation.

CHRIS: Yeah. Well, again, we're all human I guess, right?

BRIAN: No, I fail too. I get it. You know, I come up short, and that's why we have a satisfaction guarantee: because if we come up short, I want to know about it and I want to make it right, so.

CHRIS: Yeah. We've got a satisfaction guarantee as well- we've kind of got two- the first one is, and this is kind of more of a preference base as opposed to a- you know, what one customer needs- so one of the satisfaction guarantees is, you know, if we ever don't make you happy, even once, movies for you and your family are on us.

BRIAN: Wow, okay!

CHRIS: Another satisfaction guarantee- and this is geared more towards, you know, single people who live in apartment complexes: if you're not satisfied with our service, we'll clean up before and after your next party. Now...

BRIAN: Hoo!

CHRIS: Yeah, that one's a little more specific, but we have owned up to that whenever we needed to.

BRIAN: Do you feel like people take advantage of that, though? I mean, you know, that's a good question because, hey I like free lunch, so you know I was- when I first started mine- I'm like, man, I'm worried people are gonna say, "Hey, I forgot my lunch money today- you didn't clean, sir." You know. But it doesn't happen with us. I mean people, they see that we're really trying to put our money where our mouth is, and they don't all take advantage. Of course, we try to make sure they are never unhappy as well, you know, but in three years, I've had five times that I've had to use that satisfaction guarantee, which is unbelievable, you know. What about you?

CHRIS: Just the fact that you have one, right, sets you apart from so many other companies: that you actually have one and willing to own up to it, right? The whole thing of you do what you say you're gonna do, right?

BRIAN: Right.

CHRIS: But what I find is that, you have a good customer fit, right? They very rarely take advantage of it because they'd rather just work it out with you. Now, we will go ahead and do it anyways as soon as there's any kind of hint of, uh, unhappiness or any kind of disgruntled us with whatever we've done- we'll go ahead and just do it anyways without the customer asking, because that's the way to do it. They didn't ask for it. The people who are good customers of ours? They won't ask for it. Now, if they do, I've got nothing against that: we've got a guarantee for a reason, and we're gonna make sure that things are more than right.

BRIAN: Right.

CHRIS: It's not about making things right: it's about making things better than right.

BRIAN: Sure.

CHRIS: Um, so yeah, no, I find that people don't necessarily take advantage of it.

BRIAN: That's awesome.

CHRIS: ...which is great. I mean that must mean that-

BRIAN: There are good people in world.

CHRIS: ...when you just don't, they just don't use it, but.

BRIAN: Yeah. Well, no, I mean, I truly believe, and I think you and I have talked about this in the past: that I refuse to believe that the world is full of bad people. Let's- you hear that all the time, like all the world is going downhill, and no! I- the world is full of good people, and I see them every day in this business with clients and employees and meeting you and your company, you know? Don't tell me that: don't tell me the world is full of bad people. Yes, there's bad in the world, there's people that are up to no good, but there's more good people that are trying to just live their life, have a great life, have a clean apartment- have a clean business, you know? Um, yeah, so.

CHRIS: I'm with you a hundred percent. I mean, I always try to see the good in people before, and give them as many opportunities to kind of affirm that good as opposed to going with the opposite perspective.

BRIAN: Sure.

CHRIS: ...I would hope that people give me the same benefit of the doubt, so I prefer to treat others as they would treat me. Now, of course that doesn't always work out, and of course, sometimes I get burned, but-

BRIAN: Yeah, that's like-

CHRIS: Right.

BRIAN: ...as long as you're not the one out there burning people, you know?

CHRIS: Exactly, exactly.

Okay, we've gone for a minute here. Do you have any, uh, you have any other last second kind of words of advice or tips or tricks or anything for the listeners of this pod- it's not a podcast- Facebook Live?

BRIAN: Uh, yeah. Sorry for taking up so much time. I just, I'm really passionate in the business and hearing your side of the story as well, so I could talk forever, you know? But I guess the biggest thing is: whether you are looking for a commercial cleaning company in the Mooresville area, or a residential cleaning company in the South Charlotte area- make sure you find somebody that really serves your needs. I don't- I would prefer that you all use me, obviously, in the commercial area, but if you don't, that's okay- as long as you find a company that does what they say they're gonna do for a reasonable price, you know? I mean, we are more expensive in our area, but that's because I pay my employees well- and we do what we say we're gonna do, which costs more, you know? So that's the advice I would give is: if you're in a contract with the cleaning company, and you're miserable, and it's making your life miserable: why? Get out! There's people that really want to earn your business; they're hungry for your business, and they want to serve you: let those people serve you. And if you got to go through a couple companies before you find us: I get it, but we're here waiting, you know?

CHRIS: That's perfect! Okay, so one last time, where can the people find you?

BRIAN: What about you? Last tips or tricks or anything?

CHRIS: Yeah! I mean, similar to you, I may not be the best fit for everyone, and I'm okay with that. If you find somebody else that you prefer to work with, then as long as you find somebody who is consistently meeting your needs and is going above and beyond for you, and it's- you feel that you are being very fairly served and not, you know, gouged on prices, then by all means: stay with that person, keep that person. They are not as easy to find as you would think, in my experience, so stay with them, right? But if you're disgruntled with your cleaning company and, you know, you want to try something different, something that is maybe a little bit different than the traditional way of hiring a cleaning company, but-

BRIAN: Easier to hire?

CHRIS: Easier to hire; you know, possibly more straightforward- less, you know, shady or at least, less confusing, more transparent- then reach out to me. You can- you know where to find me. It's Facebook , Instagram , Twitter , you know, we're everywhere, so please, come find us. And if not: best of luck!

BRIAN: And what's the name of your company again?

CHRIS: Whystle.

BRIAN: Whystle, yes. So, I'm Brian with Trinity Commercial Cleaning you can find us online at trinitycleaningnc.com . We do have a bit of a Facebook presence, not too much; I'm not on Instagram, or Twitter [ we are! ], or anything like that. But, you can google "trinity commercial cleaning"or "cleaning companies in mooresville north carolina," and find us. I know I need to do a better job on getting on Facebook and finding stuff, but I'm focused on my customers, and we've got awesome customers that we want to keep happy, so that's my main goal. But if you all want to come and have a clean building by us, by all means: you can find us.

CHRIS: Amen to that. And I think I'll also put in my website is whystle.co . Not .com; .co. Um, people can get confused about that.

BRIAN: Sure, right.

CHRIS: Okay! This has been great. Thank you so much for jumping on this. I've thoroughly enjoyed this conversation, and I really hope that the rest of everyone else has as well.

BRIAN: Absolutely. Thank you so much, Chris.

CHRIS: All right, yep. See ya!