PRIVACY POLICY

Trinity Commercial Cleaning
Effective Date: July 1, 2026
Last Updated: July 1, 2026

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1. Introduction

Trinity Commercial Cleaning ("Trinity," "we," "us," or "our") is committed to protecting the privacy of every person who visits our website, contacts us through our forms, or subscribes to our email communications. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have regarding your information.

By using our website at trinitycleaningnc.com or submitting your information through any form on our site, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit your information through our forms.

Trinity Commercial Cleaning is a veteran-owned commercial cleaning company based in Denver, NC. Our principal place of business is 1697 NC-16 Bus Suite B, Denver, NC 28037. You can reach us at solutions@trinitycleaningnc.com or (704) 885-5783.

2. Information We Collect

We collect information in three ways — directly from you, automatically when you visit our website, and through the third-party tools we use to operate our business.

Information you provide directly:

When you fill out a contact form, request a walkthrough, submit a quote inquiry, or subscribe to our email list, we may collect:

• Your name

• Business name and facility address

• Email address

• Phone number

• Facility type, size, and cleaning needs as described by you

• Any other information you choose to include in your message or form submission

Information collected automatically:

When you visit our website, certain information is collected automatically through cookies, web analytics tools, and similar technologies, including:

• IP address and approximate geographic location

• Browser type and version

• Operating system

• Pages visited and time spent on each page

• Referring website or search query that brought you to our site

• Device type — desktop, mobile, or tablet

Information collected through email marketing:

If you subscribe to Trinity Commercial Cleaning's email list, newsletter, or marketing communications through our website or any sign-up form, we collect your name and email address. This information is stored and managed through Mailchimp, an email marketing platform operated by The Rocket Science Group LLC. By subscribing, you consent to receiving emails from Trinity Commercial Cleaning and to your information being processed by Mailchimp in accordance with their privacy policy, available at mailchimp.com/legal/privacy.

3. How We Use Your Information

Trinity Commercial Cleaning uses the information we collect for the following purposes:

• To respond to your inquiry, walkthrough request, or quote submission

• To contact you regarding your commercial cleaning needs and schedule on-site walkthroughs

• To send service-related communications including quotes, written agreements, and invoices

• To send you email newsletters, facility management tips, company updates, and promotional communications if you have subscribed to our email list — you may unsubscribe at any time using the link included in every email

• To improve the content, functionality, and user experience of our website

• To analyze website traffic and usage patterns through Google Analytics

• To comply with legal obligations or respond to lawful requests from government authorities

• To protect the rights, property, and safety of Trinity Commercial Cleaning, our clients, and the public

Trinity Commercial Cleaning does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies to enhance your browsing experience and collect usage data. The types of cookies we use include:

• Essential cookies — necessary for the website to function properly and cannot be switched off in our systems

• Analytics cookies — used to understand how visitors interact with our website through Google Analytics, including pages visited, time on site, and traffic sources

• Preference cookies — used to remember your settings and improve your experience on return visits

• Marketing and tracking pixels — Mailchimp may place tracking pixels in emails we send to measure open rates, click rates, and engagement with our email communications. This data is used in aggregate to improve our email content and is not used to identify you individually

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of our website. By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

5. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use our site — including pages visited, time spent on site, traffic sources, and geographic location at the city level. This data is aggregated and anonymized and does not identify you personally.

For more information on how Google collects and processes this data, visit google.com/policies/privacy/partners. You can opt out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

6. Email Communications Through Mailchimp

Trinity Commercial Cleaning uses Mailchimp, an email marketing platform operated by The Rocket Science Group LLC, to manage our email subscriber list and send marketing and informational communications. If you subscribe to our email list, your name and email address are transmitted to and stored on Mailchimp's servers located in the United States.

Mailchimp processes subscriber data in accordance with its own privacy policy and data processing agreements. For full details on how Mailchimp handles your information, visit mailchimp.com/legal/privacy.

By subscribing to Trinity Commercial Cleaning's email list, you acknowledge and agree that your information will be processed by Mailchimp as a third-party data processor acting on our behalf.

You can unsubscribe from Trinity Commercial Cleaning email communications at any time by:

• Clicking the Unsubscribe link at the bottom of any email we send

• Emailing us directly at solutions@trinitycleaningnc.com with "Unsubscribe" in the subject line

• Calling us at (704) 885-5783

After unsubscribing, your email address will be removed from our active mailing list within a commercially reasonable timeframe, typically within 10 business days. Unsubscribing from marketing emails does not remove you from service-related communications such as quotes, agreements, invoices, or scheduling confirmations if you are an active or prospective client.

7. How We Share Your Information

Trinity Commercial Cleaning does not sell your personal information. We share your information only in the following limited circumstances:

Service providers and third-party platforms:

We share information with trusted third-party vendors and platforms who assist us in operating our website, managing our communications, and servicing you. These include:

• Mailchimp (The Rocket Science Group LLC) — used to manage our email subscriber list and deliver email communications. If you subscribe to our email list, your name and email address are stored and processed by Mailchimp. See Section 6 above for full details.

• Google — Google Analytics is used to analyze website traffic and usage. Google Maps is used to display our location and service area information. Both services are subject to Google's own privacy policies.

• Other operational tools — scheduling platforms, CRM systems, and business communication tools used in the day-to-day operation of Trinity Commercial Cleaning

All third-party service providers are required to handle your information confidentially and to use it only for the specific purpose of providing services to Trinity Commercial Cleaning.

Legal requirements:

We may disclose your information if required to do so by law, subpoena, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our clients, employees, or the public.

Business transfers:

In the event Trinity Commercial Cleaning is involved in a merger, acquisition, asset sale, or change of ownership, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if this occurs and your information becomes subject to a different privacy policy.

8. Data Retention

Trinity Commercial Cleaning retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Inquiry and contact form data is typically retained for up to three years

• Email subscriber data is retained until you unsubscribe or request deletion

• Service-related records including quotes, agreements, and invoices are retained for a period consistent with our legal and accounting obligations, typically seven years

You may request deletion of your personal information at any time by contacting us directly at solutions@trinitycleaningnc.com. We will respond to all deletion requests within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

9. Data Security

Trinity Commercial Cleaning takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include secure website hosting, encrypted communication channels where applicable, and restricted internal access to personal data.

However, no method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you

• Correction — the right to request that we correct any inaccurate or incomplete information we hold about you

• Deletion — the right to request that we delete your personal information, subject to our legal obligations to retain certain records

• Opt-out of marketing communications — the right to unsubscribe from our email list at any time using the methods described in Section 6

• Opt-out of analytics tracking — the right to opt out of Google Analytics data collection using the opt-out tool described in Section 5

To exercise any of these rights, please contact us at solutions@trinitycleaningnc.com or (704) 885-5783. We will respond to all requests within a reasonable timeframe and at no charge to you.

11. Children's Privacy

Our website is not directed to children under the age of 13, and Trinity Commercial Cleaning does not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under the age of 13, please contact us immediately at solutions@trinitycleaningnc.com and we will take prompt steps to delete that information from our records.

12. Third-Party Links

Our website may contain links to third-party websites and platforms including Google Maps, social media platforms such as Facebook, Instagram, LinkedIn, and TikTok, and industry-related resources. This Privacy Policy applies only to trinitycleaningnc.com and does not govern the privacy practices of any third-party website. We encourage you to review the privacy policies of any external sites you visit through links on our website. Trinity Commercial Cleaning is not responsible for the content or privacy practices of any third-party site.

13. Changes to This Privacy Policy

Trinity Commercial Cleaning reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use or share your information, we will make reasonable efforts to notify you directly by email if you are a subscriber or active client. Your continued use of our website or email communications after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of North Carolina. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Iredell County, North Carolina.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Trinity Commercial Cleaning handles your personal information, please contact us at:

Trinity Commercial Cleaning
1697 NC-16 Bus Suite B
Denver, NC 28037
(704) 885-5783
solutions@trinitycleaningnc.com

We will respond to all privacy-related inquiries within five business days.